Gold Coast Central Chamber of Commerce 2016 Business Showcase Speaker Sessions
With 15 minutes each, our keynote speakers will be offloading valuable tips and advice at lighting speed that will leave you armed with practical information that you can implement into your everyday business life.
John-Paul Langbroek, State Member for Surfers Paradise and Shadow Minister for Health and Ambulance Services and the Commonwealth Games, will officially open the Business Showcase 2016.
He will briefly discuss his new portfolio along with Government initiatives that can assist Gold Coast business operators.
Mr Langbroek became the Member for Surfers Paradise in 2004 and was the leader of the opposition from 2009-2011. Before entering politics he was a dentist and ran his own dental practice, so he knows the importance of these sort of events in growing and fostering business culture on the Gold Coast.
This event is part of 2016 Business Showcase Exhibition and Queensland's Small Business Week.
Attendance is FREE however we do ask that you register online as there is limited seating.
We also encourage you to stay on and visit our exhibitors after the sessions have finished. Business Showcase is open between 9am - 3pm.
This event starts at 9am and tis held in the Paradise room at The Arts Centre Gold Coast.
Topics and Keynote Speakers:
Is social media a lawless jungle?
Minter Ellison's Hayley Tarr will help business owners to know their rights and how to stand up for them when it comes to social media.
About Hayley Tarr: Hayley has been working in the legal field since 2001, and specialising in intellectual property since 2006. Hayley is currently admitted as a solicitor in Queensland, and an Attorney in the State of New York, USA. She has also been admitted as a registered patent and trademarks attorney and is a regular presenter, giving guest lectures at Bond University and mentoring at the River City Labs incubator for start-up companies.
Customer service versus customer experience
Customer experience is the buzz in business this year. Adam Geneave, Vice President, Customer Experience, Wyndham Vacation Resorts Asia Pacific will show you all the major trends in next generation customer experience strategies that can drive customer success in any size business.
About Adam Geneave: Adam is a customer experience veteran with more than 15 years' experience in frontline service, operational leadership and customer transformation roles, working across some of the region's leading customer organisations. Adam joined Wyndham in 2015 as VP customer experience and is responsible for growing customer advocacy across each of Wyndham's Asia Pacific business arms. Prior to joining Wyndham, Adam worked for both Virgin Australia and Qantas Group airlines in Asia Pacific.
Tap into the booming Asian market
With increasing numbers of Japanese, Indian and Chinese tourists visiting the Gold Coast each year, how do you take advantage of this new market? Trevor Lee and Lilly Choi-Lee from TravConsult will help you to understand and identify the cultural nuances so you can successfully do business with this booming market.
About Trevor Lee: Trevor has immersed himself in the Asian culture having worked and lived in places like Indonesia and Japan. His work at TravConsult, a specialist firm in Asian market insights, has seen him develop specialities in areas including aviation and tourism development and consulting which focuses on consumer behavior and service needs and expectations of Chinese travelers.
Thinking bigger than 2018
Josh Sattler, Commonwealth Games, Economic Development & Major Projects - City of Gold Coast, will explain how businesses can gain support in growing through coaching, specialised workshops and networking opportunities.
Win More Business
Successful entrepreneur and winner of the first season of The Apprentice Australia Andrew Morello is set to share his tips on how to take a business to the next level.
About Andrew Morello: Andrew Morello credits his strong work ethic as the catalyst for his success. Andrew founded his own business at the age of fifteen and is now head of business development at Yellow Brick Road, working closely with executive chairman Mark Bouris to further grow the company's expanding branch network. Andrew is also the co-founder of online jewellery company Bellagio and Co. and a founding member of The Entourage, Australia's largest educator and community of entrepreneurs with over 85,000 members around the world.
2016 Premier of Queenslands Export Awards Briefing and Speed networking for exporters
Trade and Investment Queensland and the Export Council of Australia will host a FREE Speed Networking for Exporters session to cover topics including freight forwarding, financing for global growth, Free Trade Agreements, and how your Intellectual Property could be at risk. In addition, you will learn more about the States most prestigious exporting program the Premier of Queensland Export Awards. Click here to book your attendance for this event
Proudly sponsored by
||The Arts Centre Gold Coast
||135 Bundall Rd, Surfers Paradise, QLD 4217
||Wednesday 18th May 2016
||07 5578 7184